Description
Get added peace of mind with the Vertiv 1 Year Silver Extended Warranty, designed for the Vertiv Avocent DSView Management Software Standard Pack (includes 1 Hub, 2 Spokes, 500 Devices). This extended service ensures continued support and protection with business-hours priority technical assistance and access to the latest software upgrades.
Ideal for organizations seeking dependable maintenance and timely service response, the Silver Warranty delivers confidence and continuity in your DSView deployment.
Key Features:
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Coverage Duration: 1 Year
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Support Access: 8 AM – 5 PM business hours
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Service Response Time: 4–12 hours, depending on issue severity
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Included Support:
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Telephone technical support
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Software upgrade protection
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Applies To: DSView Management Software Standard Pack (1 Hub, 2 Spokes, 500 Devices)
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Warranty Tier: Silver Support Level
| Specification | Details |
|---|---|
| Product SKU | SCNT-1YSLV-STND |
| Warranty Type | Silver Extended Warranty |
| Coverage Period | 1 Year |
| Support Hours | 8 AM – 5 PM (Business Days) |
| Response Time | 4–12 hours (based on severity) |
| Included Support | Phone assistance, software upgrade protection |
| Supported Product | DSView Standard Pack – 1 Hub, 2 Spokes, 500 Devices |
| Brand | Vertiv |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
