Description
Poly+ CloudConnect ERC Premium is a one-year enterprise-grade service designed to extend Microsoft Teams collaboration beyond organizational boundaries. Built for businesses that rely on seamless external communication, this solution enables secure and reliable calling to external Microsoft Teams users and Google Meet participants.
With Poly’s CloudConnect integration, organizations can bridge communication gaps across platforms while maintaining high-quality audio performance and centralized service management. Backed by Poly+ support, this service ensures consistent uptime, enhanced interoperability, and a streamlined user experience for hybrid and distributed teams.
Ideal for enterprises that require dependable external conferencing capabilities, Poly+ CloudConnect ERC Premium delivers the flexibility and reliability needed to support modern collaboration environments.
| Feature | Details |
|---|---|
| Service Type | Cloud-Based Collaboration Service |
| Service Duration | 1 Year |
| Service Tier | Poly+ CloudConnect ERC Premium |
| Platform Compatibility | Microsoft Teams |
| External Calling Support | Enabled for external Microsoft Teams and Google Meet calls |
| Deployment Scope | External communications outside the organization |
| Integration Type | CloudConnect Interoperability Service |
| Audio & Call Quality | Enterprise-grade optimized audio performance |
| Management | Centralized cloud-based management via Poly ecosystem |
| Security | Secure external communication channels |
| Support Coverage | Poly+ premium support services included |
| Use Case | Cross-platform collaboration and external conferencing |
| Licensing Type | Subscription-based service |
| Included Components | CloudConnect ERC Premium service entitlement (SGJ) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
