Description
Ensure long-term reliability and continuous support with the Vertiv 4-Year Gold Hardware Extended Warranty for the Avocent MPU8032 Digital KVM Switch. This premium support plan includes return material authorization (RMA), extended technical support, and hardware maintenance services. Benefit from advanced next-business-day replacement with media retention—letting you retain the failed unit while ensuring minimal downtime. Get 24/7 phone access to technical experts and expedited service responses ranging from 2 to 8 hours depending on severity level. Maintain performance and gain peace of mind for four additional years.
| Feature | Details |
|---|---|
| Service Duration | 4 Years |
| Coverage Type | Gold Hardware Extended Warranty |
| Applicable Model | Vertiv Avocent MPU8032 Digital KVM Switch |
| Phone Support | 24/7 Access |
| Advanced Replacement | Next Business Day RMA with Media Retention |
| Service Response Time | 2–8 Hours (Severity-Based) |
| Return Material Authorization (RMA) | Included |
| Media Retention | Customer retains failed unit with certificate of destruction |
| Product Updates | Included |
| Extended Technical Support | Included |
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