Description
Ensure peak performance and peace of mind with the APC WADVPRIME-GP-20 1-Year Advantage Prime Service Plan, designed for APC Galaxy PW 160 or 200 kVA UPS systems. This comprehensive support package includes next-business-day on-site response, 24/7 remote technical support, priority access to spare parts, and annual preventive maintenance by certified Schneider Electric technicians. Reduce downtime, control maintenance costs, and safeguard your critical power infrastructure with industry-leading service coverage.
| Specification | Details |
|---|---|
| Brand Name | APC by Schneider Electric |
| Manufacturer | Schneider Electric SA |
| Manufacturer Part Number | WADVPRIME-GP-20 |
| Product Type | Service |
| Service Duration | 1 Year |
| Product Supported | 1 x APC Galaxy PW 160 or 200 kVA UPS |
| Provided Support | Cleaning, Diagnosis, Firmware Upgrade, Inspection, Installation, Parts Replacement, Preventive Maintenance, Project Management, Repair, Troubleshooting, Verification |
| Technical Support | 24/7 Remote Support and Access to 1,500+ Global Field Service Technicians |
| On-Site Support | Next-Business-Day Response (Faster Options Available) |
| Preventive Maintenance | Annual Scheduled Maintenance by Certified Technicians |
| Spare Parts Access | Priority Access to Spare Parts |
| Warranty | 1-Year Limited Warranty |
| ADI Part Number | 2G-PRIMEGP20 |
| Category | Data Comm & Networking, Software & Licenses, ADI Pro Rewards |
| Country of Origin | Subject to change |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
