Description
Ensure optimal performance and peace of mind with the APC by Schneider Electric EcoCare 1-Year Service Contract (L18). Designed for single-phase APC Smart-UPS with lithium-ion batteries that are out of factory warranty, this expert-enabled digital membership delivers proactive monitoring, fast on-site response, and exclusive maintenance benefits.
EcoCare provides your IT team with 24/7 access to Schneider Electric experts, centralized UPS fleet visibility, and exclusive training options. With inclusive parts, labor, and diagnostics, this contract helps you reduce unplanned expenses, minimize downtime, and support your customers' sustainability and digital transformation efforts.
| Specification | Details |
|---|---|
| Service Type | Digital Service Membership (EcoCare) |
| Brand | APC by Schneider Electric |
| Product Compatibility | APC Single-Phase Smart-UPS with Li-Ion Battery |
| Contract Duration | 1 Year |
| Warranty Status Requirement | Out of Factory Warranty |
| Service Level | IT Expert Enabled |
| Coverage | 24/7 Proactive Monitoring, Remote & On-Site Support |
| Included Services | Labor, Spare Parts, Remote Diagnostics |
| Exclusive Benefits | Training Access, Preferred Audit Rates |
| Model Code | ECO1PH1YOWITELI18 |
| Support Tools | EcoStruxure™ IT Expert, EcoConsult Audit |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
