Description
Keep your data-center assets running at peak performance for the next three years with APC by Schneider Electric EcoStruxure IT Advisor IT Optimize Support. This maintenance contract covers up to 10 racks, giving you round-the-clock phone assistance, continuous software updates, and expert guidance that maximises uptime and lowers total cost of ownership.
Key Benefits
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Reliability for the long haul – three-year coverage adds confidence and predictable support costs.
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24 × 7 phone support – speak directly with APC experts any time an issue arises.
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Electronic service sub-type – streamlined ticketing and tracking for faster problem resolution.
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Optimise & protect – regular software updates and proactive recommendations keep infrastructure efficient.
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Purpose-built for EcoStruxure IT Advisor – ensures all licensed features for up to 10 racks stay current and fully supported.
| Specification | Details |
|---|---|
| SKU / Part Number | WITO3YR10 |
| Brand | APC by Schneider Electric |
| Service Name | EcoStruxure IT Advisor IT Optimize Support |
| Coverage | Up to 10 physical or virtual racks |
| Contract Length | 3 Years (36 months) |
| Support Hours | 24 × 7 global phone & web |
| Delivery Method | Electronic (license-based) |
| Included Services | Telephone technical support, software updates & upgrades, knowledge-base access |
| Service Sub-Type | Electronic / Software Maintenance |
| Response Objective | Same business-day initial response |
| Renewable | Yes—renew before expiry to avoid coverage gaps |
| Eligibility | Valid EcoStruxure IT Advisor IT Optimize license |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
