Description
Keep your entire EcoStruxure IT Advisor environment running at peak performance with a single 1-year Optimize support subscription for up to 200 racks. The contract entitles you to:
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24 × 7 expert technical assistance via phone and secure remote session
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Continuous software updates & feature upgrades for every covered licence key
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Predictable total cost of ownership with no surprise support expenses
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Electronic delivery of licence keys and support documentation for instant activation
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Access to the latest capacity, cooling, and energy-efficiency analytics in IT Advisor
Whether you manage a multisite enterprise data center or a growing colocation facility, APC’s Optimize support ensures that your infrastructure analytics remain accurate, actionable, and fully protected for the contract term.
| Attribute | Details |
|---|---|
| Brand / Manufacturer | APC by Schneider Electric |
| SKU | WITO1YR200 |
| Service Type | Software Support Contract — IT Optimize |
| Supported Product | EcoStruxure IT Advisor (all licence keys under contract) |
| Maximum Rack Count | 200 racks |
| Service Duration | 1 Year |
| Availability | 24 × 7 phone & remote support |
| Service Sub-Type | Electronic (software & remote) |
| Included Updates | All major/minor releases, patches, security updates |
| Response Time | Immediate phone pickup; follow-up within 4 hrs if escalated |
| Delivery Method | Electronic licence & documentation |
| Renewable | Yes — additional 1-, 3-, or 5-year terms |
| GTIN | 731304751410 |
| Lead Time | Usually in stock |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
