Description
Over 10 million Smart-UPS units keep critical loads protected worldwide—now in a compact three-phase, rack-mounted design. The APC Smart-UPS VT SUVTR20KG2B5S delivers 20 kVA / 16 kW of double-conversion online power with 480 V input and 208 V output, making it ideal for small data centers, retail chains, branch offices, and high-density racks. Two hot-swappable VRLA battery modules—expandable to five—provide scalable runtime, while the integrated PDU, static & maintenance bypasses, and Network Management Card 2 simplify installation, monitoring, and maintenance. Factory startup service is included to ensure a fast, worry-free deployment.
Key benefits
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Space-saving 19-in rack form factor—UPS, batteries, and PDU in one cabinet
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True online, double-conversion protection with 94 % efficiency
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480 V 3-phase input / 208 V 3-phase + 120 V output for U.S. and global loads
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Scalable runtime—add up to three extra battery packs without downtime
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Embedded management—Network Management Card 2 with environmental sensors
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Factory startup & 1-year warranty for rapid, reliable commissioning
| Specification | Details |
|---|---|
| APC SKU | SUVTR20KG2B5S |
| Power Capacity | 20 kVA / 16 kW |
| Topology / Phase | Double-conversion online, 3-phase |
| Input Voltage | 480 V ± 15 %, 40–70 Hz |
| Input Connection | Hard-wire 4-wire (3PH + G) |
| Output Voltage | 208 V 3-phase (config. 200/208/220 V) & 120 V |
| Output Connections | (5) NEMA L21-20 + hard-wire 5-wire (3PH + N + G) |
| Bypass | Static & maintenance bypass built in |
| Batteries | 2 × SYBT4 VRLA (expandable to 5) |
| Runtime @ Full Load | 5 min 30 s (16 kW) |
| Recharge Time | ≈ 3 h to 90 % |
| Efficiency (online) | 94.1 % (full load) |
| Dimensions (H × W × D) | 1995 × 600 × 1075 mm (78.54 × 23.62 × 42.32 in) |
| Weight | 768 kg (1,693 lb) |
| Noise Level | 58 dBA |
| Management Interfaces | Network Management Card 2, RS-232 |
| Environmental | 0–40 °C, 0–95 % RH (non-condensing) |
| Included Items | PDU, Network card, software CD, RS-232 cable, manuals, factory startup |
| Warranty | 1-year repair/replace (with startup) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
