Description
The ARC US-ARHD-E401 provides extended hardware protection through the 4th and 5th year of ownership, delivering parts-only replacement with Next Business Day (NBD) response. This service is designed for customers who require timely access to replacement components while managing on-site installation internally.
With Next Business Day shipment of eligible replacement parts, this support plan helps reduce downtime and extends the operational lifespan of supported ARC equipment. It is ideal for organizations with in-house technical resources that only require expedited parts coverage beyond the standard warranty period.
| Specification | Details |
|---|---|
| Brand | ARC |
| SKU | US-ARHD-E401 |
| Service Type | Extended Hardware Support |
| Coverage Term | 4th & 5th Year |
| Support Scope | Parts Only |
| Replacement Method | Advance Parts Replacement |
| Response Time | Next Business Day |
| Labor Included | No |
| On-Site Support | No |
| Applicable Products | Eligible ARC hardware |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
