Description
Cisco Advance Replacement Level 3 Extended Service provides an optional add-on hardware replacement solution designed for customers with active Cisco subscription licenses that already include technical support services. This coverage helps protect your investment by ensuring fast, reliable parts replacement when eligible hardware requires service.
With service depot delivery and a 4-hour advance parts replacement response time, this offering minimizes downtime and keeps operations running smoothly. The RMA-only option provides full unit replacement with optional onsite resources where available, delivering dependable support without adding additional service delivery elements beyond the required TAC-entitled subscription coverage.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Type | Advance Replacement Level 3 Extended Service |
| SKU | SD-AR3K-A9K48X01 |
| Service Category | Hardware Replacement Add-On |
| Replacement Coverage | Advance Parts Replacement (RMA Only) |
| Service Location | Service Depot |
| Response Time | 4 Hour Advance Parts Replacement |
| Service Features | Full unit replacement with optional onsite resources |
| Compatibility | Eligible Cisco hardware with active subscription support |
| Support Requirement | Requires TAC-entitled subscription in place |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
