Description
The Cisco Advance Replacement Level 3 Extended Service provides an optional add-on hardware replacement solution for Cisco customers who already maintain active subscription licenses with technical support coverage.
This service enables advance parts replacement for eligible Cisco hardware, helping minimize disruption and ensuring faster recovery in the event of equipment failure. The RMA Only option delivers full unit replacement with the possibility of onsite resources where available.
Designed as a supplemental service, this offering does not replace the required TAC-entitled subscription support but enhances your ability to maintain business continuity with reliable depot-based replacement coverage. With a 4-hour advance replacement response time, you gain added confidence, peace of mind, and improved operational efficiency.
| Specification | Details |
|---|---|
| Brand | Cisco |
| SKU | SD-AR3K-NCS5A1HY |
| Service Name | Advance Replacement Level 3 |
| Service Type | Extended Service |
| Coverage Category | Optional Add-On Hardware Replacement |
| Service Location | Service Depot |
| Replacement Type | Advance Parts Replacement (RMA Only) |
| Service Characteristics | Parts Replacement |
| Response Time | 4 Hour – Advance Parts Replacement |
| Eligibility Requirement | Active Cisco Subscription with TAC Support |
| Onsite Support Option | Optional (Where Available) |
| Target Use Case | Hardware replacement with minimized downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
