Description
Cisco Customer Experience (CX) Level 2 Service is designed to help organizations scale outcomes faster while maintaining application availability and network resiliency. As IT environments grow more complex, this service provides dependable guidance and support to ensure your Cisco solutions deliver measurable value throughout their lifecycle.
Built on Cisco Success Tracks, CX Level 2 gives you access to expert resources, trusted technical assistance, and actionable insights through a unified digital experience in Cisco CX Cloud. This service helps simplify adoption, optimize operations, and reduce risk from deployment through ongoing operations and future transitions.
With included phone support and a Next Business Day response time, Cisco CX Level 2 ensures timely issue resolution and reliable assistance—helping your teams stay productive while maximizing the return on your Cisco technology investments.
| Specification | Details |
|---|---|
| Service SKU | CON-L2NBD-C98008KC |
| Service Type | Cisco Customer Experience (CX) Level 2 |
| Service Category | Technical Support & Success Services |
| Support Access | Phone Support |
| Response Time | Next Business Day |
| Service Framework | Cisco Success Tracks |
| Key Capabilities | Expert Resources, Trusted Support, Insights & Analytics, Contextual Learning |
| Digital Platform | Cisco CX Cloud |
| Coverage Focus | Application availability, network resiliency, lifecycle optimization |
| Intended Use | Accelerated adoption, operational efficiency, faster outcomes |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
