Description
Cisco CX Success Tracks Level 1 Extended Service delivers expert guidance and always-on support to keep your Catalyst 9800 Series wireless infrastructure running at peak performance. Gain access to “Ask the Experts” knowledge sessions led by Cisco solution specialists, 24x7 CX Centers for streamlined case management with Solution Support, and a rich library of e-learning resources and install base insights.
This service helps your IT team operate more efficiently, reduce risk, and resolve issues faster with proactive best practices, consulting support, and rapid advance hardware replacement. With predictable service coverage and a 4-hour advance replacement response, Cisco CX Success Tracks Level 1 ensures confidence, continuity, and maximum uptime for your network.
| Field | Details |
|---|---|
| SKU | CON-L14OS-C98004KA |
| Brand | Cisco |
| Service Name | Cisco CX Success Tracks Level 1 |
| Service Type | Extended Service |
| Coverage Level | Level 1 |
| Supported Platform | Cisco Catalyst 9800 Series |
| Support Access | 24x7 CX Centers & Solution Support |
| Expert Resources | Ask the Experts knowledge sessions, e-learning, install base insights |
| Consulting Services | Included |
| Hardware Replacement | Advance Hardware Replacement |
| Service Response Time | 4 Hour |
| Key Benefits | Proactive guidance, faster issue resolution, predictable support costs |
| Delivery Method | Remote & On-Demand Support |
| Service Duration | Extended Service (Term varies by contract) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
