Description
Cisco CX Success Tracks Level 1 is an extended support service designed to help you run and maintain your Cisco solutions with confidence and efficiency. This service provides direct access to Cisco expertise through “Ask the Experts” knowledge sessions, where solution specialists share best practices for operating and optimizing your environment.
With 24x7 access to CX Centers and Solution Support, your team benefits from streamlined case management across Cisco and Solution Support Alliance Partner products, ensuring faster issue resolution and reduced operational risk. You also gain visibility into case information, install base data, and on-demand e-learning resources, helping you proactively manage your infrastructure while keeping total cost of ownership predictable.
Level 1 Success Tracks includes phone support, service depot replacement, and a 4-hour replacement response time, giving you dependable, cost-effective coverage that minimizes downtime and keeps your business running smoothly.
| Field | Details |
|---|---|
| SKU | CON-L14HR-DN1HWADN |
| Product Name | Cisco CX Success Tracks Level 1 Support Service |
| Brand | Cisco |
| Service Type | Customer Experience (CX) Success Tracks |
| Support Level | Level 1 |
| Service Category | Extended Service |
| Support Access | 24x7 CX Centers with Solution Support |
| Knowledge Resources | Ask the Experts sessions, e-learning courses, best-practice guidance |
| Case Management | Centralized case access and install base visibility |
| Support Channel | Phone Support |
| Hardware Service | Service Depot Replacement |
| Response Time | 4-Hour Replacement |
| Coverage Scope | Cisco and Solution Support Alliance Partner products |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
