Description
Cisco CX Success Tracks Level 1 Extended Service provides expert guidance and responsive support to help you operate and maintain your Cisco environment with confidence. This service gives you direct access to Cisco solution specialists through Ask the Experts knowledge sessions, 24x7 access to CX Centers, and streamlined case management with Solution Support for faster issue resolution across Cisco and partner solutions.
Designed to protect your investment and maximize reliability, this extended service combines consulting expertise, proactive resources, and rapid 4-hour advance hardware replacement to keep your infrastructure running at peak performance while reducing downtime and operational risk.
| Field | Value |
|---|---|
| SKU | CON-L14HR-C98008KC |
| Product Name | Cisco CX Success Tracks Level 1 Extended Service |
| Brand | Cisco |
| Service Type | Customer Experience (CX) Success Tracks |
| Service Level | Level 1 |
| Service Term | Extended Service |
| Support Access | 24x7 CX Centers and Ask the Experts sessions |
| Support Coverage | Cisco and Solution Support Alliance Partner solutions |
| Consulting | Included |
| Knowledge Resources | Best practices sessions, install base views, e-learning courses |
| Case Management | Solution Support streamlined case coordination |
| Hardware Replacement | Advance Hardware Replacement |
| Replacement Response Time | 4 Hour |
| Delivery Model | Service Depot |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
