Description
Keep your Cisco environment running at peak performance with Cisco CX Success Tracks Level 1 Renewal. This service provides expert guidance, proactive resources, and streamlined support to help you operate and maintain your Cisco solutions with confidence.
Gain access to “Ask the Experts” knowledge sessions led by Cisco solution specialists who share best practices for operating your products. Enjoy 24x7 access to CX Centers to accelerate issue resolution with Solution Support, simplify case management across Cisco and Solution Support Alliance Partner products, and stay informed with real-time case visibility, install base insights, and e-learning resources.
With phone support, on-site assistance, and 4-hour advance hardware replacement, Cisco CX Success Tracks Level 1 Renewal protects your investment, minimizes downtime, and helps you deliver reliable, high-performing outcomes.
| Field | Details |
|---|---|
| SKU | CON-L14OS-C6S2TBUN |
| Product Name | Cisco CX Success Tracks Level 1 Renewal |
| Brand | Cisco |
| Service Type | Customer Experience Success Tracks |
| Service Level | Level 1 |
| Term | Renewal |
| Support Coverage | 24x7 Access to CX Centers |
| Support Features | Ask the Experts sessions, e-learning, case visibility, install base insights |
| Support Channels | Phone Support, On-site Support |
| Hardware Replacement | 4-Hour Advance Hardware Replacement |
| Key Benefits | Protects investment, reduces downtime, accelerates issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
