Description
Cisco CX Success Tracks Level 1 Renewal helps you run and maintain your Cisco environment with confidence and predictable total cost of ownership. This service gives you access to “Ask the Experts” knowledge sessions led by Cisco solution specialists, providing best practices for operating your products and solutions.
With 24x7 access to Cisco CX Centers and streamlined case management through Solution Support, you get faster issue resolution across Cisco and Solution Support Alliance Partner products. You also benefit from up-to-date install base visibility, case tracking, and e-learning resources that help your teams stay productive and skilled.
Phone support and 2-hour advance hardware replacement ensure rapid response when issues arise, keeping your systems running smoothly with minimal disruption.
| Field | Value |
|---|---|
| Brand | Cisco |
| SKU | CON-L12OS-DN2HWPL |
| Product Name | Cisco CX Success Tracks Level 1 Renewal Service |
| Service Type | Customer Experience Success Tracks |
| Service Level | Level 1 |
| Contract Type | Renewal |
| Support Access | 24x7 CX Centers |
| Knowledge Services | Ask the Experts sessions, e-learning courses |
| Case Management | Streamlined Solution Support case management |
| Install Base Visibility | Yes |
| Support Channel | Phone Support |
| Hardware Replacement | Advance Hardware Replacement |
| Service Response Time | 2 Hour |
| Coverage Scope | Cisco and Solution Support Alliance Partner products |
| Business Value | Predictable TCO, faster resolution, improved operational efficiency |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
