Description
Cisco CX Success Tracks Level 2 is a proactive, outcome-driven support service designed to help you accelerate business value from your Cisco solutions. Through 1-on-1 personalized coaching, guided success planning, and Solution Support case management, Cisco works alongside your team to reduce risk, prevent unplanned outages, and keep your environment operating at peak performance.
This 3-year service delivers expert phone support, proactive insights, and a 4-hour advance hardware replacement response to ensure rapid issue resolution and business continuity. Hands-on learning labs and certification preparation materials further empower your teams to build skills, improve productivity, and retain top talent, while Cisco’s success coaches help you stay aligned with your desired outcomes.
| Field | Details |
|---|---|
| SKU | CON-L24H3-N9KC9D3X |
| Product Name | Cisco CX Success Tracks Level 2 with 4-Hour Advance Hardware Replacement – 3 Year Service |
| Brand | Cisco |
| Service Type | Customer Experience (CX) Success Tracks |
| Service Level | Level 2 |
| Service Duration | 3 Years |
| Support Coverage | Phone Support, Proactive Success Guidance |
| Response Time | 4 Hour – Advance Hardware Replacement |
| Key Features | 1-on-1 personalized coaching, Solution Support case management, proactive outage prevention, learning labs, certification preparation materials |
| Benefits | Accelerates business outcomes, reduces operational risk, improves productivity, and protects your investment |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
