Description
Cisco CX Success Tracks Level 2 for Catalyst 9300X Series delivers proactive, outcome-driven support designed to accelerate your success with Cisco networking solutions. This 5-year service provides personalized 1-on-1 coaching, streamlined Solution Support case management, and expert guidance to help you operate, optimize, and scale your infrastructure with confidence.
With access to Cisco specialists, proactive insights to prevent unplanned outages, and hands-on learning resources, your team can improve operational efficiency, reduce risk, and retain critical skills. Next Business Day Advance Hardware Replacement and phone support ensure fast issue resolution and dependable continuity for your business-critical network.
| Field | Details |
|---|---|
| SKU | CON-L2NB5-C9300XYA |
| Product Name | Cisco CX Success Tracks Level 2 for Catalyst 9300X Series |
| Brand | Cisco |
| Service Type | Customer Experience (CX) Success Tracks |
| Service Level | Level 2 |
| Coverage Term | 5 Years |
| Support Scope | Proactive guidance, Solution Support case management, personalized coaching, learning resources |
| Support Access | Phone Support |
| Hardware Replacement | Next Business Day Advance Hardware Replacement |
| Key Benefits | Proactive outage prevention, faster issue resolution, improved operational efficiency, skills enablement |
| Compatibility | Cisco Catalyst 9300X Series and supported solution environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
