Description
Cisco CX Success Tracks Level 2 is a premium, outcome-focused support service designed to accelerate your success across complex Cisco solutions. This 5-year service provides personalized 1-on-1 coaching, proactive guidance, and expert-led engagement to help you achieve your business and technology goals with confidence.
With Solution Support streamlining case management across Cisco and Solution Support Alliance Partner products, you gain a single point of accountability for faster, more effective issue resolution. Proactive features help prevent unplanned outages, reduce operational risk, and save time and costs, while hands-on learning labs and certification preparation materials empower your teams to build skills, boost productivity, and retain top talent.
Backed by Cisco experts, phone support, and next business day advance hardware replacement, Success Tracks Level 2 ensures your environment stays resilient, optimized, and ready for growth over the full 5-year term.
| Field | Details |
|---|---|
| SKU | CON-L2NB5-C95AC032 |
| Product Name | Cisco CX Success Tracks Level 2 – 5 Year Advanced Support Service |
| Brand | Cisco |
| Service Type | Customer Experience (CX) Success Tracks |
| Service Level | Level 2 |
| Service Duration | 5 Years |
| Support Coverage | Phone Support with Cisco Experts |
| Hardware Replacement | Next Business Day Advance Hardware Replacement |
| Key Features | 1-on-1 personalized coaching, proactive guidance, Solution Support case management, hands-on learning labs, certification preparation |
| Benefits | Faster issue resolution, reduced downtime, improved productivity, optimized outcomes, predictable support experience |
| Target Use Case | Organizations running complex Cisco solutions requiring proactive, outcome-driven support and expert guidance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
