Description
Cisco CX Success Tracks Level 2 Extended Support Service delivers proactive, expert-led assistance to keep your Cisco infrastructure running at peak performance. Designed to accelerate your success, this 3-year service provides consulting support, streamlined case management, and rapid hardware replacement to minimize downtime and operational risk.
With access to Cisco specialists, you gain guided best practices, faster issue resolution, and a predictable support experience that protects your investment and boosts productivity. Next Business Day Advance Hardware Replacement ensures critical components are replaced quickly, while consulting services and service depot support help you resolve issues efficiently and cost-effectively.
| Field | Details |
|---|---|
| SKU | CON-L2NB3-C9410R9A |
| Brand | Cisco |
| Product Name | CX Success Tracks Level 2 Extended Support Service |
| Service Type | Customer Experience (CX) Success Tracks |
| Support Level | Level 2 |
| Coverage Term | 3 Years |
| Support Features | Consulting services, expert guidance, streamlined case management |
| Replacement Type | Advance Hardware Replacement |
| Response Time | Next Business Day |
| Support Access | Phone and Cisco CX Centers |
| Included Services | Consulting support, service depot, proactive assistance, case management |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
