Description
Cisco CX Success Tracks Level 2 Extended Service provides expert guidance and proactive support to help you realize your business outcomes faster and with greater confidence. Designed for complex Cisco environments, this service pairs personalized consulting with solution-level support to accelerate issue resolution, reduce risk, and maximize the value of your investment.
With a dedicated team of Cisco experts, you gain a primary point of contact for coordinated, multivendor case management, hands-on technical guidance, and proactive insights that keep your environment running at peak performance. The 5-year term includes fast 4-hour Advance Hardware Replacement and service depot support, ensuring rapid recovery and minimal downtime when it matters most.
Key benefits include:
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Accelerated outcomes through 1:1 expert coaching and consulting
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Faster problem resolution with solution-level, multivendor case management
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Proactive guidance to prevent unplanned outages and reduce operational risk
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Predictable long-term support with a 5-year extended service term
| Field | Details |
|---|---|
| SKU | CON-L24H5-C9504YA4 |
| Brand | Cisco |
| Product Name | Cisco CX Success Tracks Level 2 Extended Service – 5 Year |
| Service Type | Customer Experience Success Tracks Level 2 |
| Service Term | 5 Years |
| Support Type | Consulting and Technical Support |
| Response Time | 4 Hour Advance Hardware Replacement |
| Support Channel | Phone and Service Depot |
| Coverage | Solution-level, multivendor support with Cisco as primary contact |
| Key Benefits | Proactive guidance, faster issue resolution, outcome-driven support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
