Description
Cisco CX Success Tracks Level 2 Renewal is a premium customer experience service designed to help you maximize the value of your Cisco Catalyst 9500 deployment. This three-year renewal delivers proactive guidance, personalized coaching, and solution-level support to keep your network running at peak performance.
With Level 2 Success Tracks, you gain direct access to Cisco experts who accelerate your outcomes through 1-on-1 engagements, streamlined case management across Cisco and Solution Support Alliance Partner products, and proactive insights that help prevent unplanned outages. Hands-on learning labs and certification preparation materials further strengthen your team’s capabilities, improving productivity and long-term operational excellence.
This service includes reliable phone support and a 4-hour advance hardware replacement response time, ensuring fast issue resolution and business continuity with predictable support coverage.
| Field | Details |
|---|---|
| SKU | CON-L24H3-C95004XA |
| Product Name | Cisco CX Success Tracks Level 2 Renewal – 3 Year Service |
| Brand | Cisco |
| Service Type | Customer Experience (CX) Success Tracks |
| Level | Level 2 |
| Term | 3 Years |
| Renewal | Yes |
| Support Coverage | Phone Support |
| Replacement Service | Advance Hardware Replacement |
| Response Time | 4 Hour |
| Key Benefits | Proactive guidance, personalized coaching, faster issue resolution, solution-level support |
| Use Case | Optimize, operate, and scale Cisco Catalyst 9500 solutions with expert-led success services |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
