Description
Cisco CX Success Tracks Level 2 Renewal provides expert-led guidance and proactive support to help you maximize the value of your Cisco investments over the next five years. Through 1-on-1 personalized coaching, solution-level case management, and access to Cisco architecture specialists, this service accelerates your journey to achieving measurable business outcomes.
With Solution Support streamlining multi-product and multivendor issue resolution, your team benefits from faster problem solving, reduced downtime, and predictable operating costs. Proactive features help prevent unplanned outages, while hands-on learning labs and certification preparation materials boost productivity and retain top talent.
This renewal includes dependable phone support, Next Business Day advance hardware replacement, and continuous access to Cisco expertise so you can operate with confidence and focus on growing your business.
| Field | Details |
|---|---|
| SKU | CON-L2NB5-CX28C8DA |
| Product Name | Cisco CX Success Tracks Level 2 Renewal – 5 Year |
| Brand | Cisco |
| Service Type | Customer Experience Success Tracks |
| Support Level | Level 2 |
| Service Duration | 5 Years |
| Support Coverage | Solution-level technical support with Cisco and Solution Support Alliance Partners |
| Key Benefits | Faster issue resolution, proactive outage prevention, personalized coaching, solution-level case management |
| Support Features | Phone support, 1-on-1 coaching engagements, hands-on learning labs, certification preparation materials |
| Replacement Service | Advance Hardware Replacement |
| Replacement Response Time | Next Business Day |
| Delivery Format | Service / Subscription |
| Intended Use | Ongoing optimization and success management for Cisco solutions |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
