Description
Cisco CX Success Tracks Level 2 Renewal is a proactive customer experience service designed to accelerate outcomes and keep your Cisco solution performing at its best. With personalized 1-on-1 coaching, solution-level case management, and proactive guidance, Cisco experts help you prevent issues before they impact operations, resolve complex problems faster, and drive continuous improvement across your environment.
This Level 2 renewal includes Solution Support to streamline multi-product, multi-vendor case handling, along with phone support for dependable assistance and Next Business Day Advance Hardware Replacement to minimize downtime. Boost productivity and retention with hands-on learning labs and certification preparation resources, while Cisco CX works alongside your team to deliver predictable performance and measurable business value.
| Field | Value |
|---|---|
| SKU | CON-L2NBD-N9504B3E |
| Product Name | Cisco CX Success Tracks Level 2 Renewal with Next Business Day AHR |
| Brand | Cisco |
| Service Type | Customer Experience Success Tracks |
| Service Level | Level 2 |
| Service Term | Renewal |
| Support Coverage | Solution-level case management with Cisco and Solution Support Alliance Partners |
| Coaching | 1-on-1 personalized coaching engagements |
| Proactive Services | Preventive guidance, outcome acceleration, best practices |
| Learning & Enablement | Hands-on learning labs and certification preparation materials |
| Support Channel | Phone Support |
| Hardware Replacement | Advance Hardware Replacement |
| Replacement Response Time | Next Business Day |
| Target Platform | Cisco Nexus 9504 Series |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
