Description
Cisco CX Success Tracks Level 2 Renewal is a high-value customer experience service designed to accelerate your journey to business outcomes with proactive, expert-led support. Through personalized 1-on-1 coaching engagements, Cisco helps your team adopt best practices, optimize operations, and reduce risk across your Cisco solutions.
This service streamlines case management with Solution Support for both Cisco and Solution Support Alliance Partner products, ensuring faster resolution and a smoother support experience. Proactive capabilities help prevent unplanned outages, reduce operational costs, and improve system reliability, while hands-on learning labs and certification preparation materials empower your team to build and retain critical skills.
With included phone support and 4-hour advance hardware replacement, Cisco CX Success Tracks Level 2 Renewal protects your investment and keeps your environment running at peak performance.
| Field | Value |
|---|---|
| SKU | CON-L24HR-WS-C451R |
| Product Name | Cisco CX Success Tracks Level 2 Renewal |
| Brand | Cisco |
| Service Category | Customer Experience (CX) Success Tracks |
| Service Level | Level 2 |
| Service Type | Renewal |
| Support Coverage | Cisco and Solution Support Alliance Partner Products |
| Key Features | 1-on-1 personalized coaching, proactive support, learning labs, certification preparation, streamlined case management |
| Support Method | Phone Support |
| Hardware Support | Advance Hardware Replacement |
| Response Time | 4 Hour |
| Business Value | Improves reliability, reduces downtime, accelerates adoption, and protects your investment |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
