Description
Cisco CX Success Tracks Level 2 helps you achieve your business outcomes faster with expert guidance and proactive support. Through 1-on-1 personalized coaching, Cisco accelerates adoption and operational excellence while Solution Support streamlines case management across Cisco and Solution Support Alliance Partner products. Proactive features help prevent unplanned outages, reduce costs, and improve reliability, while hands-on learning labs and certification preparation materials boost team productivity and retention.
This service keeps your environment optimally maintained with predictable total cost of ownership, includes phone support for rapid assistance, and delivers 4-hour advance hardware replacement to minimize downtime and maintain maximum availability.
| Field | Details |
|---|---|
| SKU | CON-L24HR-APIC1CLU |
| Product Name | Cisco CX Success Tracks Level 2 |
| Service Type | Customer Experience Success Tracks |
| Support Level | Level 2 |
| Coverage | 24x7 |
| Key Benefits | Personalized 1-on-1 coaching, proactive guidance, streamlined solution-level case management |
| Proactive Services | Outcome acceleration, outage prevention, adoption guidance |
| Learning & Enablement | Hands-on learning labs, certification preparation materials |
| Support Access | Phone support |
| Hardware Support | Advance Hardware Replacement |
| Response Time | 4 Hour |
| Use Case | Accelerate outcomes, improve reliability, reduce risk and operational cost |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
