Description
Cisco CX Success Tracks Level 2 is a proactive, outcome-driven service designed to accelerate your success with Cisco solutions. Through 1-on-1 personalized coaching, solution-level support, and proactive guidance, Cisco helps you prevent unplanned outages, streamline case management, and realize business outcomes faster.
This service includes Solution Support to coordinate multiproduct, multivendor issue resolution across Cisco and Solution Support Alliance Partner products, so you have a single point of accountability. Level 2 Success Tracks also provides hands-on learning labs, certification preparation materials, and expert guidance to boost productivity, retain talent, and keep your environment running at peak performance.
With Next Business Day Advance Hardware Replacement, you get dependable phone support and rapid hardware replacement to minimize downtime and maintain a predictable total cost of ownership.
| Field | Details |
|---|---|
| SKU | CON-L2NBD-N9504 |
| Product Name | Cisco CX Success Tracks Level 2 with Next Business Day AHR for Nexus 9504 |
| Brand | Cisco |
| Service Type | Customer Experience Success Tracks Level 2 |
| Support Coverage | Solution-level support for Cisco and Solution Support Alliance Partner products |
| Key Benefits | Outcome acceleration, proactive guidance, faster issue resolution, productivity enablement |
| Coaching & Enablement | 1-on-1 personalized coaching, hands-on learning labs, certification preparation materials |
| Case Management | Solution Support with a single point of accountability |
| Support Channel | Phone Support |
| Hardware Replacement | Advance Hardware Replacement |
| Response Time | Next Business Day |
| Business Value | Predictable TCO, reduced risk, improved uptime, faster time to value |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
