Description
Cisco CX Success Tracks Level 2 is a premium service designed to accelerate your outcomes through personalized, expert-led guidance and proactive support. With 1-on-1 coaching engagements, Solution Support streamlines case management across Cisco and Solution Support Alliance Partner products, helping you resolve issues faster and operate with confidence. Proactive features reduce unplanned outages, lower operational risk, and optimize total cost of ownership, while hands-on learning labs and certification preparation materials boost productivity and retain talent.
This service keeps your environment running at peak performance with dependable phone support and Next Business Day Advance Hardware Replacement, ensuring timely resolution and minimal disruption.
| Field | Details |
|---|---|
| SKU | CON-L2NBD-APICCLU1 |
| Product Name | Cisco CX Success Tracks Level 2 Service |
| Service Level | Level 2 |
| Service Type | Customer Experience Success Tracks |
| Support Coverage | Phone Support |
| Coaching & Enablement | 1-on-1 Personalized Coaching, Hands-on Learning Labs, Certification Preparation Materials |
| Case Management | Solution Support for Cisco and Alliance Partner Products |
| Proactive Capabilities | Proactive Monitoring and Guidance to Prevent Unplanned Outages |
| Hardware Replacement | Advance Hardware Replacement |
| Service Response Time | Next Business Day |
| Key Benefits | Predictable Total Cost of Ownership, Reduced Downtime, Improved Productivity, Accelerated Outcomes |
| Brand | Cisco |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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