Description
Cisco CX Success Tracks Level 2 is a high-touch customer experience service designed to accelerate your journey to measurable business outcomes. With 1-on-1 personalized coaching, proactive success planning, and Solution Support for multivendor environments, Cisco helps you reduce risk, prevent outages, and get more value from your technology investments.
This service combines expert guidance with streamlined case management for Cisco and Solution Support Alliance Partner products, ensuring faster resolution and accountability across complex solutions. Proactive features help minimize downtime and operational costs, while hands-on learning labs and certification preparation materials boost productivity and retain top talent.
With Next Business Day Advance Hardware Replacement and phone support included, you gain dependable coverage and peace of mind, keeping your infrastructure resilient and your teams focused on delivering results.
| Field | Details |
|---|---|
| SKU | CON-L2NBD-DN2HWXL |
| Product Name | Cisco CX Success Tracks Level 2 Next Business Day Advance Hardware Replacement Service |
| Brand | Cisco |
| Service Category | Customer Experience (CX) Success Tracks |
| Service Level | Level 2 |
| Support Type | Phone Support + Solution Support Case Management |
| Replacement Service | Advance Hardware Replacement |
| Response Time | Next Business Day |
| Coaching & Enablement | 1-on-1 Personalized Coaching, Hands-On Learning Labs, Certification Preparation |
| Proactive Services | Outcome Planning, Risk Mitigation, Proactive Insights |
| Coverage Scope | Cisco and Solution Support Alliance Partner Products |
| Intended Use | Accelerate business outcomes, reduce risk, improve operational efficiency |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
