Description
Cisco CX Success Tracks Level 2 Service is designed to help organizations accelerate outcomes and maximize the value of their Cisco solutions. This service delivers 1-on-1 personalized coaching engagements led by Cisco experts to guide customers through operational best practices, optimization strategies, and outcome-driven adoption.
With integrated Solution Support, case management is streamlined across Cisco and approved Solution Support Alliance Partner products, reducing complexity and resolution time. Proactive capabilities help prevent unplanned outages, minimize operational risk, and lower long-term costs. Customers also gain access to hands-on learning labs and certification preparation materials to improve team productivity and retain top talent.
| Field | Details |
|---|---|
| SKU | CON-L24OS-N9504 |
| Brand | Cisco |
| Service Name | Cisco CX Success Tracks Level 2 |
| Service Type | Technical Support & Customer Experience Service |
| Support Coverage | Phone Support |
| Coaching | 1-on-1 Personalized Expert Coaching |
| Case Management | Streamlined Solution Support (Cisco & Alliance Partners) |
| Proactive Capabilities | Yes – Outage Prevention & Risk Reduction |
| Learning Resources | Hands-on Learning Labs & Certification Prep |
| Delivery Method | Remote / Expert-Led |
| Target Use Case | Outcome Acceleration, Operational Optimization |
| Service Duration | As Per Contract |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
