Description
Cisco Partner Support Service (PSS) is a collaborative, partner-delivered support offering that enables qualified Cisco channel partners to build and scale their own support services using Cisco’s services infrastructure. With PSS, you retain primary responsibility for supporting your customers under your own brand while leveraging Cisco tools, processes, and expertise to improve operational efficiency and support margins.
This 1-year extended service includes fast, reliable parts replacement with a 4-hour response time, helping you resolve incidents quickly and keep customer environments running smoothly. Service depot support and efficient parts logistics ensure cost-effective, dependable coverage, while the phased implementation model lets you grow from foundational to smart capabilities as your practice matures.
| Field | Details |
|---|---|
| SKU | CON-PSUP-N7K4S2ER |
| Product Name | Cisco Partner Support Service Extended 1-Year with 4-Hour Parts Replacement |
| Brand | Cisco |
| Service Type | Partner Support Service (PSS) |
| Service Level | Extended Service |
| Service Duration | 1 Year |
| Support Delivery Model | Partner-delivered with Cisco services infrastructure |
| Support Coverage | Technical issue resolution, parts replacement, service depot support |
| Response Time | 4 Hour Parts Replacement |
| Parts Replacement | Included |
| Service Depot | Included |
| Target Audience | Cisco Channel Partners |
| Key Benefits | Improves support margins, enables partner-branded services, scalable phased implementation, fast parts replacement |
| Use Case | Build and operate a partner-branded support practice for Cisco solutions |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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