Description
Cisco Partner Support for TelePresence Video provides dependable, high-priority assistance designed to keep your collaboration environment running at peak productivity. This 1-year extended service delivers rapid response and expert support to help resolve critical issues with minimal disruption.
The service includes parts replacement through a service depot, offering a fast and cost-effective repair process. With physical service support and a hands-on operational approach, your organization benefits from improved reliability and efficiency. For critical incidents, 1-hour phone support for Severity Level 1 cases ensures immediate attention when it matters most.
| Field | Details |
|---|---|
| Brand | Cisco |
| SKU | CON-PSRN-CTSIX500 |
| Service Name | Cisco Partner Support for TelePresence Video |
| Service Type | Extended Service |
| Service Duration | 1 Year |
| Coverage Focus | TelePresence Video systems |
| Support Channel | Phone Support |
| Severity Level | Severity Level 1 |
| Response Time | 1 Hour (Phone Support) |
| Parts Replacement | Included |
| Service Delivery | Service Depot |
| Service Subtype | Physical |
| Service Characteristics | Parts replacement, rapid response, operational support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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