Description
Cisco Smart Care Service Core provides essential proactive support to help keep your Cisco environment operating at peak performance while maintaining a predictable total cost of ownership. This 1-year extended service delivers rapid access to Cisco expertise and dependable parts replacement to minimize disruption and protect your investment.
Designed for organizations that require fast response during critical incidents, this service includes 1-hour phone support for Severity Level 1 cases, ensuring immediate assistance when business-impacting issues arise. With physical service coverage and streamlined parts handling, Smart Care Service Core enhances operational stability, reliability, and efficiency throughout the service term.
| Field | Details |
|---|---|
| SKU | CON-SCN-A85S4F49 |
| Service Name | Cisco Smart Care Service Core |
| Service Type | Extended Service |
| Service Duration | 1 Year |
| Support Coverage | Phone Support (Severity Level 1) |
| Response Time | 1 Hour (Severity Level 1) |
| Parts Replacement | Included |
| Service Sub Type | Physical |
| Service Characteristics | Parts Replacement |
| Coverage Focus | System maintenance, rapid issue resolution, operational reliability |
| Intended Use | Proactive support and critical-incident response |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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