Description
The Cisco Smart Net Total Care 3-Year Service provides proactive, comprehensive support designed to keep your network operating at peak performance. As networks become more critical to productivity, customer engagement, and secure cloud connectivity, this service helps reduce downtime while improving operational efficiency.
With continuous access to Cisco’s global expertise, Smart Net Total Care delivers faster issue resolution, proactive diagnostics, and timely hardware replacement. This allows your IT team to focus on innovation and business growth while Cisco actively supports and protects your infrastructure.
| Field | Details |
|---|---|
| Product Type | Smart Net Total Care Service |
| Brand | Cisco |
| Service Duration | 3 Years |
| Support Access | 24x7 Cisco Technical Assistance Center (TAC) |
| Support Method | Phone and Electronic Support |
| Service Subtype | Electronic |
| Hardware Replacement | Advanced Hardware Replacement |
| Response Time | 4 Hour |
| Software Entitlement | OS Updates and Upgrades Included |
| Proactive Monitoring | Smart Call Home Enabled |
| Coverage Scope | Eligible Cisco Covered Devices |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
