Description
The Cisco Smart Net Total Care 3-Year Service provides proactive, comprehensive support designed to keep your network operating at peak performance. As networks become more critical to productivity, customer engagement, and secure cloud connectivity, this service helps reduce downtime while improving operational efficiency.
With continuous access to Cisco’s global expertise, Smart Net Total Care delivers faster issue resolution, proactive diagnostics, and timely hardware replacement. This allows your IT team to focus on innovation and business growth while Cisco actively supports and protects your infrastructure.
| Field | Details |
|---|---|
| Product Type | Smart Net Total Care Service |
| Brand | Cisco |
| Service Duration | 3 Years |
| Support Access | 24x7 Cisco Technical Assistance Center (TAC) |
| Support Method | Phone and Electronic Support |
| Service Subtype | Electronic |
| Hardware Replacement | Advanced Hardware Replacement |
| Response Time | 4 Hour |
| Software Entitlement | OS Updates and Upgrades Included |
| Proactive Monitoring | Smart Call Home Enabled |
| Coverage Scope | Eligible Cisco Covered Devices |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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