Description
Cisco Smart Net Total Care provides proactive, comprehensive support to help protect your network investment and keep your operations running smoothly. As networks become the foundation for productivity, customer engagement, and secure cloud connectivity, dependable support is critical to minimizing risk and downtime.
This 3-year service delivers on-site assistance combined with fast hardware replacement to ensure issues are resolved quickly and efficiently. With both electronic and physical service coverage, Smart Net Total Care helps improve operational efficiency while reducing the impact of unexpected disruptions. By proactively supporting your infrastructure, Cisco enables you to focus on innovation and business growth with confidence.
| Field | Details |
|---|---|
| Brand | Cisco |
| Service Name | Smart Net Total Care |
| Service Type | Technical Support & Hardware Replacement |
| Service Duration | 3 Year |
| Support Coverage | On-Site |
| Service Sub Type | Electronic and Physical |
| Replacement Included | Yes |
| Response Time | 4 Hour Replacement |
| Supported Hardware | Catalyst 93180LCX |
| Service Category | Extended Service |
| SKU | CON-3OSP-93180LCX |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
