Description
With so much depending on your network, even a routine issue can have a major impact on operations, productivity, and business continuity. Cisco Smart Net Total Care provides the expert support and proactive services needed to keep your infrastructure running at peak performance throughout its lifecycle.
This 3-year onsite service delivers direct access to Cisco technical expertise, fast replacement response, and on-site support to help minimize downtime and restore service quickly. Designed for mission-critical environments, it helps maintain high service levels while controlling operational costs and supporting business growth with confidence.
| Field | Details |
|---|---|
| Brand | Cisco |
| SKU | CON-3OSP-FPR2140N |
| Service Name | Cisco Smart Net Total Care |
| Service Type | Onsite Support Service |
| Support Access | Phone Support |
| Service Location | On-site |
| Replacement Response Time | 4 Hour |
| Service Duration | 3 Year |
| Coverage Focus | Hardware Replacement and Technical Support |
| Intended Use | Business-critical network infrastructure support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
