Description
The Internet of Everything places the network at the center of modern business operations. Cisco Smart Net Total Care provides proactive support, intelligent insights, and fast issue resolution to keep your infrastructure secure, optimized, and performing at its best.
This 3-year service delivers a comprehensive support experience that combines real-time diagnostics, expert technical assistance, and accelerated hardware replacement. With integrated electronic and physical service coverage, Smart Net Total Care helps reduce downtime, improve operational efficiency, and ensure predictable ownership costs—so your team can stay focused on innovation and business growth.
Designed for mission-critical environments, this service offers rapid 4-hour replacement response times and continuous access to Cisco expertise, helping you resolve problems faster while maintaining maximum network availability.
| Field | Details |
|---|---|
| Service Name | Cisco Smart Net Total Care |
| SKU | CON-3SNTP-C95004XA |
| Service Duration | 3 Years |
| Service Type | Extended Support Service |
| Coverage Scope | Hardware and Software Support |
| Service Sub-Type | Electronic and Physical |
| Replacement Service | Included |
| Response Time | 4 Hour Replacement |
| Support Benefits | Proactive monitoring, faster issue resolution, reduced downtime |
| Target Use | Enterprise and mission-critical network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
