Description
Cisco Smart Net Total Care Onsite provides comprehensive, proactive support designed to keep your network running at peak performance while minimizing risk and downtime. With critical business operations depending on network availability, even minor issues can create major disruptions. This service delivers expert assistance and fast hardware replacement to protect business continuity.
With direct access to Cisco technical expertise, proactive diagnostics, and on-site support, your IT team can quickly resolve incidents and maintain high service levels as your network grows. The 4-hour replacement response ensures rapid restoration of failed hardware, while on-site assistance helps limit downtime to an absolute minimum.
This 3-year service term offers predictable support coverage, dependable response times, and long-term operational confidence for mission-critical Cisco infrastructure.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Name | Smart Net Total Care |
| SKU | CON-3OSP-ASR102HX |
| Service Type | Technical Support & Hardware Replacement |
| Support Access | Phone Support |
| On-Site Support | Yes |
| Replacement Response Time | 4 Hour |
| Coverage Scope | Hardware Replacement & Technical Assistance |
| Service Duration | 3 Years |
| Intended Use | Network Reliability, Downtime Reduction, Operational Continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
