Description
Cisco Smart Net Total Care delivers comprehensive technical support and proactive service coverage to keep your Cisco Firepower 3130 security appliance running at peak performance. With direct access to Cisco experts, fast hardware replacement, and ongoing lifecycle support, you can minimize downtime, protect your investment, and maintain business continuity.
This 3-year service provides dependable technical assistance and Next Business Day hardware replacement, ensuring issues are resolved quickly and efficiently. Backed by Cisco Customer Experience (CX), Smart Net Total Care helps you reduce operational risk, control support costs, and keep your network secure and resilient.
Key Benefits
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Provides reliable support to resolve all your technical issues
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Replacement service included to keep your system operational
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Next Business Day hardware replacement for fast recovery
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3-year service duration for long-term protection and peace of mind
| Field | Details |
|---|---|
| SKU | CON-3SNT-FPR3130N |
| Product Name | Cisco Smart Net Total Care 3-Year Support with Next Business Day Replacement for Firepower 3130 |
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Duration | 3 Years |
| Coverage Level | Technical Support and Hardware Replacement |
| Support Access | Cisco Technical Assistance Center (TAC) |
| Hardware Replacement | Next Business Day |
| Service Category | Foundational Support Service |
| Intended For | Cisco Firepower 3130 Series Security Appliances |
| Support Model | Proactive and Reactive Support |
| Delivery Format | Electronic Service Entitlement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
