Description
Cisco Smart Net Total Care® for the C850 platform delivers comprehensive technical support and proactive service to keep your network running at peak performance. Backed by Cisco Customer Experience (CX), this 3-year service provides direct access to Cisco TAC engineers, rapid hardware replacement, and expert phone support to resolve issues quickly and minimize downtime. With predictable costs and enterprise-grade coverage, Smart Net Total Care protects your investment and ensures your infrastructure remains reliable, secure, and ready to support business growth.
| Field | Details |
|---|---|
| SKU | CON-SNTP-C850PG2X |
| Product Name | Cisco Smart Net Total Care 3 Year Support Service for C850 Platform |
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Duration | 3 Years |
| Support Coverage | 24x7x365 Cisco TAC Access |
| Support Features | Phone Support, Hardware Replacement, Technical Assistance Center (TAC) |
| Replacement Response Time | 4 Hour Replacement |
| Coverage Scope | Hardware and software support for covered Cisco C850 platform |
| Service Category | Technical Support & Maintenance |
| Predictable Cost of Ownership | Yes |
| Proactive Support | Yes |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
