Description
Cisco Smart Net Total Care (SNTC) is Cisco’s foundational support service that keeps your Firepower 3140 security appliance running at peak performance. Designed to protect your network and your business, this 3-year service provides expert technical assistance, proactive support, and rapid hardware replacement to minimize downtime and operational risk.
With Cisco Customer Experience (CX) behind you, Smart Net Total Care delivers a single, trusted support experience from deployment through lifecycle management. You gain direct access to Cisco TAC engineers, comprehensive software and hardware support, and the confidence that critical issues will be resolved quickly and efficiently.
This plan includes Next Calendar Day Advance Hardware Replacement, ensuring fast delivery of replacement parts when you need them most, along with dependable phone support to keep your security infrastructure resilient, reliable, and fully supported.
| Field | Value |
|---|---|
| SKU | CON-3SNC-FPR3140N |
| Product Name | Cisco Smart Net Total Care 3-Year Service for Firepower 3140 |
| Brand | Cisco |
| Service Type | Technical Support Service |
| Service Duration | 3 Years |
| Coverage | Hardware and Software Support |
| Support Access | Cisco TAC Phone Support |
| Replacement Service | Advance Hardware Replacement |
| Replacement Response Time | Next Calendar Day |
| Key Benefits | Proactive support, reduced downtime, predictable support costs, expert assistance |
| Ideal For | Organizations running Cisco Firepower 3140 security appliances |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
