Description
Cisco Smart Net Total Care delivers comprehensive technical support to keep your network running at peak performance. Designed to reduce downtime and protect your investment, this service provides direct access to Cisco experts, rapid hardware replacement, and proactive support capabilities that help you maintain high service levels while controlling total cost of ownership.
With 24x7 phone support and a 4-hour replacement service response, Cisco Smart Net Total Care ensures fast resolution when issues arise. Backed by Cisco Customer Experience (CX), this 3-year service plan helps you operate with confidence, accelerate problem resolution, and keep your business connected.
| Field | Details |
|---|---|
| SKU | CON-3SNTP-SN3755K9 |
| Product Name | Cisco Smart Net Total Care 3-Year Support Service |
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Duration | 3 Years |
| Support Coverage | 24x7 Phone Support |
| Replacement Service | 4-Hour Replacement |
| Response Time | 4 Hours |
| Support Level | Cisco Customer Experience (CX) Technical Support |
| Coverage Scope | Hardware and Software Support |
| Key Benefits | Predictable TCO, Faster Issue Resolution, Reduced Downtime, Expert Cisco Support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
