Description
Cisco Smart Net Total Care provides comprehensive, proactive support to keep your Firepower 9000 Series infrastructure running at peak performance. With direct access to Cisco Technical Assistance Center (TAC) experts, fast hardware replacement, and intelligent service capabilities, this 3-year support service helps you minimize downtime, reduce operational risk, and protect your investment.
Designed for mission-critical environments, Smart Net Total Care combines expert troubleshooting, 24x7 phone support, and a 4-hour hardware replacement SLA to ensure rapid recovery when issues arise. Integrated smart capabilities also give you greater visibility into your installed base, contracts, and lifecycle status so you can make better operational decisions and plan with confidence.
| Field | Value |
|---|---|
| SKU | CON-3SNTP-FPR9KM48 |
| Product Name | Cisco Smart Net Total Care 3-Year Support with 4-Hour Replacement for Firepower 9000 Series |
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Duration | 3 Years |
| Support Coverage | 24x7 Cisco TAC Phone Support |
| Replacement SLA | 4-Hour Advance Hardware Replacement |
| Service Category | Foundational Support Service |
| Key Benefits | Fast issue resolution, minimized downtime, proactive lifecycle insights |
| Ideal For | Enterprise and data center environments running Cisco Firepower 9000 Series |
| Compatibility | Cisco Firepower 9000 Series appliances |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
