Description
Cisco Smart Net Total Care® provides reliable, expert-level support to help keep your network running at peak performance. Designed to reduce downtime and protect your IT investment, this service delivers responsive technical assistance and efficient hardware replacement coverage.
With Cisco Customer Experience (CX) behind you, even routine issues can be resolved quickly before they impact productivity or business continuity. This 3-year service plan offers predictable support costs, dependable phone-based troubleshooting, and Next Business Day replacement response for maximum reliability.
| Specification | Details |
|---|---|
| Service Name | Cisco Smart Net Total Care |
| SKU | CON-3SNT-A9KMOD20 |
| Service Type | Support Service |
| Service Duration | 3 Years |
| Support Included | Phone Support |
| Replacement Response Time | Next Business Day |
| Coverage Focus | Hardware Replacement & Technical Assistance |
| Service Benefit | Predictable TCO and reduced downtime |
| Ideal For | Businesses needing reliable long-term infrastructure support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
