Description
Cisco Smart Net Total Care provides proactive, reliable technical support to help keep your network running smoothly and efficiently. With so much depending on your IT infrastructure, even routine issues can create major disruptions. Cisco Customer Experience (CX) ensures you have the expertise and resources needed to reduce downtime, protect your investment, and maintain strong service levels as your business grows.
This 3-year service plan includes phone support and Next Business Day response coverage, giving you dependable assistance and predictable operational costs while maximizing network performance and availability.
| Specification | Details |
|---|---|
| Service Name | Cisco Smart Net Total Care |
| SKU | CON-3SNT-NCS15AHB |
| Service Type | Technical Support Service |
| Support Included | Phone Support |
| Response Time | Next Business Day |
| Coverage Duration | 3 Years |
| Service Benefit | Protects investment and improves reliability |
| Target Use | Network infrastructure support and maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
