Description
Cisco Smart Net Total Care provides the essential service coverage needed to keep your network operating at peak performance. Designed for businesses that depend on continuous uptime, this 3-year service plan delivers expert technical assistance, rapid replacement response, and onsite support to minimize disruptions.
With integrated phone support and a 4-hour replacement service response time, Cisco Smart Net Total Care ensures fast issue resolution and dependable hardware coverage. Onsite service further reduces downtime by providing hands-on assistance when problems arise, helping your IT team maintain productivity and business continuity.
This long-term service solution offers peace of mind, predictable support, and the reliability required for mission-critical infrastructure.
| Feature | Details |
|---|---|
| Brand | Cisco |
| Service Name | Smart Net Total Care |
| SKU | CON-3OSP-36180YCR |
| Service Type | Technical Support & Hardware Replacement |
| Support Included | Phone Support |
| Service Location | On-site Support |
| Replacement Response Time | 4 Hour Replacement Service |
| Service Duration | 3 Year |
| Coverage Benefit | Minimizes downtime and ensures system reliability |
| Ideal For | Mission-critical network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
