Description
Cisco Smart Net Total Care provides comprehensive, proactive support designed to keep your network running at peak performance. With direct access to Cisco expertise, rapid hardware replacement, and continuous coverage, this service helps minimize downtime and protect your critical infrastructure.
As part of Cisco® Customer Experience (CX), Smart Net Total Care supports your organization from initial deployment through ongoing operations and future growth. It delivers the reliability, responsiveness, and confidence required to maintain high service levels while controlling operational costs.
This 3-year service includes phone-based technical support and fast replacement response, helping you resolve issues efficiently and maintain business continuity.
| Specification | Details |
|---|---|
| Service Type | Cisco Smart Net Total Care |
| Service Category | Technical Support Service |
| Support Method | Phone Support |
| Replacement Service | Included |
| Response Time | 4 Hour Replacement |
| Service Duration | 3 Years |
| Coverage | Hardware Support & Replacement |
| Support Availability | Cisco Technical Assistance Center (TAC) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
