Description
Cisco Smart Net Total Care provides comprehensive, proactive support designed to keep your network running at peak performance. With direct access to Cisco expertise, rapid hardware replacement, and continuous coverage, this service helps minimize downtime and protect your critical infrastructure.
As part of Cisco® Customer Experience (CX), Smart Net Total Care supports your organization from initial deployment through ongoing operations and future growth. It delivers the reliability, responsiveness, and confidence required to maintain high service levels while controlling operational costs.
This 3-year service includes phone-based technical support and fast replacement response, helping you resolve issues efficiently and maintain business continuity.
| Specification | Details |
|---|---|
| Service Type | Cisco Smart Net Total Care |
| Service Category | Technical Support Service |
| Support Method | Phone Support |
| Replacement Service | Included |
| Response Time | 4 Hour Replacement |
| Service Duration | 3 Years |
| Coverage | Hardware Support & Replacement |
| Support Availability | Cisco Technical Assistance Center (TAC) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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