Description
Cisco Smart Net Total Care is designed to keep your network operating at peak performance while reducing risk and operational complexity. As networks become the foundation for productivity, efficiency, and customer engagement, proactive support is essential to maintaining availability and security.
This 3-year onsite service provides continuous coverage to help you resolve issues faster, minimize downtime, and maintain predictable operating costs. With both electronic and physical support included, Cisco Smart Net Total Care ensures rapid access to expertise, replacement services, and onsite assistance when it matters most.
By proactively supporting and optimizing your infrastructure, this service allows your team to focus on business innovation while Cisco helps maintain the stability, reliability, and efficiency of your network environment.
| Specification | Details |
|---|---|
| Service Type | Cisco Smart Net Total Care |
| Support Level | Onsite Support |
| Coverage | Electronic and Physical |
| Replacement Service | Included |
| Service Duration | 3 Years |
| Support Benefits | Proactive support, faster issue resolution, reduced downtime |
| Target Outcome | Improved reliability, efficiency, and predictable cost of ownership |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
