Description
Cisco Smart Net Total Care provides comprehensive support designed to keep your network operating at peak performance. This 3-year service delivers proactive assistance, expert technical support, and dependable replacement coverage to help minimize downtime and protect your IT investment.
With Cisco Customer Experience backing your infrastructure, even routine issues are handled efficiently to reduce operational risk and maintain business continuity. Phone-based technical support ensures fast access to Cisco experts, while next business day replacement service helps restore functionality quickly when hardware issues arise.
This service is ideal for organizations seeking predictable support costs, enhanced system reliability, and long-term operational confidence over a three-year coverage period.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| SKU | CON-3SNT-C1C6840G |
| Supported Device | C1C6840G |
| Service Duration | 3 Years |
| Support Channel | Phone Support |
| Replacement Service | Included |
| Replacement Response Time | Next Business Day |
| Coverage Type | Hardware & Technical Support |
| Service Category | IT Infrastructure Support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
